FAQ’S

How do I place an order?
You may place your order online or by calling a customer service representative at (877) 406-3266

How do I send a gift?
Most items can be gift boxed and include a gift message.   Please view our Gift Options during Checkout for more information.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

Is it secure to enter my credit card information online?
Yes, please see our Privacy Policy for more information

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

How long does it take to get my exchange or refund?
On average you should allow up 3-5 business days to receive an exchange or refund.

How do I unsubscribe from emails?
Please click here to unsubscribe from emails.

How do I change my email address for my login?
Sign in to your Online Account using your current email address and password.  Once you have successfully signed into your account, you may change the email address by clicking on ‘Edit your Account Information.’

Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.

How do I register or sign in?
Please visit the My Account section of our website.

What if I can’t remember my password?
Please selectMy Account, then type in your email address and click Forgot Password.

How do I change my email address for marketing emails?
To change your email address for marketing emails, you will need to unsubscribe your old email address and sign up again with your new email address.

How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.

What is the cut-off time for express delivery?
Please see our Shipping Page for more information.

What forms of payment are accepted online?
We accept all major credit cards.

How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on My Account and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order. For unregistered customers, please call us at (877) 406-3266 for tracking information.

How do I return or exchange my order?
Please view our Returns and Exchanges policy.

I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
  Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
  Navigate the website to find the particular item